We love to take Performer requests, but in order for us to make sure that we reach every celebration each weekend, we sometimes need to switch Performers around to cover any last minute emergencies that pop up (sick Performer, broken chariot etc.). The good news is…that is how we have been able to attend 99.9% of the events that we have been invited to since we opened in 2006 (we’ve only had to cancel 1 visit in 10 years!). IMPORTANT…If this doesn’t make you feel comfortable, please do not save a spot in our calendar with a deposit or gift certificate because we would be so sad to let you down if we needed to switch Performers!
Your deposit or gift certificate is non-refundable (and cannot be applied to a new date) unless you purchase the optional cancellation insurance during the check out process when paying your deposit or redeeming your gift certificate. Please note! The insurance is ONLY available at the time of check out when paying your deposit or redeeming your gift certificate online. Once your deposit is paid, or gift certificate redeemed, if the insurance was not paid at that time, your deposit/gift certificate is non-refundable (and cannot be applied to a new date). Even if it rains. Even if someone falls ill. Even if you want to change the date of your event. Even if elephants come stampeding down the street.
Important note about moving your event’s date or time after paying your deposit or redeeming your gift certificate: After you pay your deposit or redeeming your gift certificate (and purchase the cancellation insurance), you are welcome to cancel your spot one time (up to 3 hours before the Performer’s arrival) and receive a full refund. That means you can cancel your spot, receive a refund, and book a new spot if you decide to change the date.
Also, if you decide to change the time of your event, you are also free to cancel your existing spot one time, receive a full refund, and rebook a new time spot in our calendar. Cancellation insurance is valid for one cancellation only. You are welcome to purchase new insurance with your new deposit payment.
Once you pay your deposit or redeem your gift certificate, you agree to log into our system (we will send you the log in information after your deposit arrives or certificate is redeemed) to confirm that we have all the correct details in our calendar. Please make sure to triple check the DATE/TIME/ADDRESS of your event! If there is a mistake that we don’t catch in time, there is a chance we won’t be able to fix it in time for your celebration (for example…if you accidentally save the wrong date with us…and then realize it a week before your celebration…there might not be a spot on the date you want!)
Unless other arrangements have been made with our SecreFaeries in advance, you agree to pay the Performer the remaining balance (if any) in cash at the end of the visit because our Performers are terrified of personal checks! Thank you for understanding this!
We cannot accept personal checks of any kind. We will send them back to you if they are mailed in and they won’t be applied as a deposit, or as final payment for a reservation.
To comply with California childcare licensing laws, I understand that Happily Ever Laughter LLC requires adults to be onsite during my event. If adults will not be onsite during the event, I agree to notify Happily Ever Laughter LLC prior to making my deposit or redeeming my gift certificate so that appropriate accommodations can be made in advance.
If you have invited us to provide our Obstacle Course activity, we require at least 2 of our Performers to be there. If you made other arrangements with the SecreFaeries to only have 1 Performer there, you agree to have an adult prepared to actively assist your Performer during the entire activity. If the adult stops assisting, we will end the activity.