Our Weather Policies
What happens when mama nature flexes her big guns?
Rain, Rain, Go Away
Have a backup location indoors? Good plan, we’ll see you there :-). As long as we know at least 3 hours in advance, we can go to that new location.
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If you forget to tell us and we show up to the original location…
…any time spent traveling to your new location will be counted as the time that we were supposed to be at your event.
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If we show up and it is raining but you have a covered area for us (or if it is not raining but it did earlier, and the ground is muddy/soaked)…
…we can only provide activities that don’t require touching the ground:
~ Sing-Along
~ Balloon Twisting
~ Balloon Twisting Lessons
~Face Painting
~Glitter Tattoos
~Dazzle Designs
(We cannot perform our magic show.)
Why?
Because after years of trying to perform in the rain without ruining our elaborate costumes (we love to make ’em over the top around here!) or soaking our supplies that are worth thousands of pounds of gold in rain and mud, we have never found the perfect solution.
So, sadly, we are going onto our knees (which is difficult with all these petticoats) to beg you to please have a backup location planned if there is going to be rain that day.
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If we show up and it is raining (or starts to rain when we are there) and you don’t have cover for us…
…be prepared for the quick (and friendly) departure of your Performer as soon as those water droplets start to fall. The full show cost for the originally reserved time will still be billed for (yes, even if we leave early).
We highly suggest avoiding this scenario because it is never fun to explain to guests why their Faerie or Mermaid had to fly away. Be a hero, plan a back-up location!
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If you think you may have to cancel because of rain & want a full refund…
…make sure you purchase ‘Payment Protection’ within 12 hours of reserving your date. We’ll remind you if you forget/decline.
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If you cancel but you didn’t purchase the ‘Payment Protection…
…50% of your payment is non-refundable.
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What is Payment Protection?
If you’re worried about having to cancel due to rain, illness, family emergency, wanting a new date, or elephants running down the street, for 10% of your reservation fee, you can have a fully refundable slot & cancel up to 3 hours before our scheduled arrival.
This fee covers the credit card fees we pay (we don’t get those back), the time our staff spent planning your show, and slots we cannot fill in time.
It’s Gettin’ Hot In Here
For outdoor visits, extreme heat can throw a big wrench into things.
Heatstroke is a real issue for our performers because of their heavy costumes and masks, so because of this, we’ve had to add this section about hot days over 100 degrees.
Here are your options for 100+ degree heat days:
1. You can guarantee that your performer will be in a heavily shaded area with a fan pointed at them, or an air conditioned indoor area.
We will also reduce their heavy costuming a bit to keep their energy up (fewer petticoats, shorter sleeves etc) so they won’t look exactly like the website.
3. If you purchased full payment protection, we’ll refund your deposit/final balance if you prefer to cancel.
Come On Baby
Light My Fire
Heeeey California wildfires. We see you.
To keep our staff safe, if the air quality index is above 150 at 9am the day of your performer’s visit, we must be moved indoors with all windows and doors CLOSED. If this isn’t possible, we cannot attend.
If you purchased the full payment protection, you will receive a full refund.
Here are the steps we take before making that final call to cancel if you do not have an indoor backup location:
~ On the day of our visit, at 9am sharp, we will check 2 separate air quality websites, fire.airnow.gov and iqair.com.
~If the AQI is at or above 150, we will contact you about your alternative location if you were planning on being outdoors.
~We cannot rely on sites that forecast days in advance as they aren’t accurate enough for us to put the safety of our staff at risk. Thank you for understanding!
Please let us know if you have any questions, we can’t wait to party with you.
